Troubleshooting Tips for Common Issues

Google Chrome is Amesite's preferred browser of choice. Most issues can be solved by using Chrome. 

I'm having trouble logging in. Help!

To improve your browsing experience, it is recommended that you refresh your page or clear your cache.

Perform a Hard Refresh:
  • Windows/Linux: Hold down Ctrl and click the Reload button. Or, Hold down Ctrl and press F5.
  • Mac OS: Hold down ⌘ Cmd and Shift and then press R.

Clear your Cache:
  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. Click Privacy and Security: Clear Browsing data.
  4. Click the checkboxes for Cookies and other site data, and Cached images and files.
  5. To confirm, click Clear data.
  6. Return to the login page to continue.

I can't remember my password. Help!

  1. On your login screen, click Forgot Password?
  2. Enter the email address used for registration.
  3. Check your email for the subject: Password Reset.
  4. Click the link to reset password.
  5. Create a new password and log in.

I can't see the content. Help!

There are a few reasons why this can happen. Here's a few tips to resolve:

Disable your Popup Blocker

Chrome:

  1. Open Chrome and click the three dots in the top right corner.
  2. Select Settings > Privacy and security > Site Settings.
  3. Click Pop-ups and redirects.
  4. Under Allowed to send pop-ups and use redirects, click Add to specify a site.
  5. Enter the site URL for your Learning Community Environment and click Add.
  6. Also, you can try Clearing your Cache, or performing a Hard Refresh- both detailed above.

There's Content on the Journey that I Can't Access
  1. Check the Start/ End dates for the assessment. 
  2. The instructor may need to unlock content for that unit/module. Please get in touch with your Instructor for details. 

I need to see my scores for the assessment I just completed. Help!

  • Refresh the page to see your updated scores!
  • Double-check and make sure that you clicked the Submit button on the assessment!

I didn't get the score I wanted. Can I retake the assessment?

Your Institution determines assessment retakes. If retakes are allowed, the assessment will automatically reset if the passing score isn't reached. You can retake it by returning to it and clicking Start. 

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